Return Policy
Happiness IS the key to life; and we want you to be happy with your new ISLAND SPICE goods. If for some reason you’re not stoked on any item then return it for a full refund. We stand behind everything that we sell and will gladly make an exchange, refund your money, or credit your account if you feel dissatisfied with any of our products. It’s that simple. We honor up to 30 days for you to return your merchandise from the date you received it. Please contact one of our sales representatives and indicate the item(s) you are returning and the reason for your return. Also indicate if you would prefer a charge credit (to the card originally used), refund, or an exchange. For credit card purchases please allow up to 2 billing cycles from the credit refund date for the credits to appear your credit card account. If you are exchanging, let us know exactly what you would like. If by chance you’ve relocated and your address is different from the original order, please send to us your new address and any other helpful information. All returned apparel or items are to be returned unworn or unused in its original like-new condition. Please take note that all returned merchandise is subject to inspection before issuing a refund, exchange, or credit to your account. If a product needs to be repacked or pressed for resale, a $5 dollar per product restocking charge may be deducted from your refund. Remember to save your packing slip/invoice as your receipt. When returning merchandise, be sure to pack securely (in the original package if possible) and send it with a COPY of your receipt. Please send returned packages pre-paid; we cannot accept C.O.D. deliveries. We recommend that you send your returned merchandise prepaid via USPS (UNITED STATES POSTAL SERVICE) and track your return to confirm that we have received it. The US Postal Service offers a delivery confirmation service for less than a $ buck. For valued items, you may want to consider insuring your package as an ease of mind. If you choose to select another carrier to ship your return, we suggest you use a carrier such as UPS, DHL, or FedEx that provides tracking information which requires a release signature. Remember, all return and exchange shipping charges are non refundable and are your responsibility. If by chance your product was damaged, you were sent a defective product, or we made our occasional “boo-boo” and accidentally sent you the wrong product by mistake; we will gladly refund or credit all of your return and exchange shipping charges. When a damaged item, defective item or accidental mistake has occurred, please contact us at your earliest convenience so our customer service representative can assist you. Once again, remember to save your receipt and send a COPY with your return. Please send all returns to:
ISLAND SPICE
ATTN: RETURNS
283 Wili Ko place #8A
Lahaina, Maui-Hawaii 96761
U.S.A.
Shipping Policies
Howzit!? Remember, we’re a REAL s-u-r-f company….not your corporate cookie cutter mold em’, inject em’, press em’, cut em’, pop em’, stuff em’, lick em’, stick em’, stamp em’, and ship em’ kind of company. And if the surf is up, it’s possible your order might get delayed another day or two cause we’re pullin’ into some BIG, FAT, JUICY, BLUE, FROTHY barrels. When the waves are PUMPING, our only concept of time is TUBE time! And if you’ve ever hung out in da’ islands you’ll understand more about the locals irie island foot shufflin’ vibe and pace known more as “Polynesian paralysis”. For some of us, it’s even necessary to check our pulse every ten minutes or so. No Hurries….No Worries. No worries bruddahs and sistahs, you know we LOVE ya with all da’ BIG kine Alohas and we feel ever so blessed & grateful to have your support. We will quickly pop your order(s) in da’ mail as soon as it flows into place. You’ll know what’s up because we’ll either give you a buzz or contact you with an E-mail confirmation within a few days.

*Our standard method of shipping is U.S. Postal Service priority mail. Normal delivery times from the shipping date to receiving your order can take up to 2-3 business days to other Hawaiian Islands and 3-7 business days to the U.S. mainland. All USPS priority mail shipments are sent with delivery confirmation. You may call your local post office and give them the delivery confirmation number that was e-mailed to you when your order was shipped or go to the United States Postal Service web site at www.usps.gov.

*Any orders shipped to P.O Boxes or APO/FPO military addresses are ONLY shipped USPS priority mail at our standard shipping rate which varies depending on the amount of your order. Please note that USPS tracking is not available for APO/FPO deliveries. Also, the larger shipping companies that require signature releases such as UPS or FedEx do not deliver to P.O. Boxes or APO/FPO military addresses. Nor do we offer express delivery services for P.O. Boxes or APO/FPO military addresses.

*We can express ship orders to other Hawaiian Islands, Alaska, and U.S. mainland using USPS (United States Postal Service) Express Mail 1 Day service. We charge a minimum of $15+ dollars for all express delivery requests; but actual cost will vary depending on exact package weight.

*If you are sending Island Spice goods to multiple destinations please know that each order will be transacted separately.

* Our shipping and handling charges are as follows:
ORDER TOTAL SHIPPING CHARGE TOTAL
$0-$25 = $7.00
$25.01-$50 = $8.00
$50.01-$75 = $9.00
$75.01-$100 = $10.00
$100.01-$150 = $11.00
$150.01-$200 = $12.00
$200.01+ = $13.00+
You will be notified for approval if any additional shipping charge adjustments are to be added to your bill.

*OUT OF STOCK ITEMS*
If we are currently out of a certain product, you will be notified before we ship your order. You will be given the option to replace the item of equal value or remove them from the order. Also, we will inform you about the time frame for the initial product you ordered to be in stock again that we are currently out of with the interest to service you as our valued customer. Remember, you are not charged on your credit card until the order is shipped. If you mailed us another form of payment we can either issue a refund for the amount of the item we do not have in stock or discuss other options that will keep you as our happy customer.
** Please feel free to contact us with any questions regarding this site.