ISLAND SPICE HAWAI -TERMS AND CONDITIONS
:: Return Policy ::
Happiness IS the key to life; and we want you to be happy with your new goods from ISLAND SPICE HAWAII. If for some reason you’re not stoked on any item then return it for a full refund. We stand behind everything that we sell and will gladly make an exchange, refund your money, or credit your account if you feel dissatisfied with any of our products. It’s that simple. We honor up to 30 days for you to return your merchandise from the date you received it. To qualify for a merchandise refund, items must be returned in original, unused condition in original packaging. All items must be in 100% resalable condition. Please contact us and indicate the item(s) you are returning and the reason for your return. You will receive a return authorization number (RMA#) for the product(s) return that is only valid for 30 days. Returned products without an (RMA#) or past 30 days will be refused. Also, please indicate if you would prefer a charge credit (to the card originally used), refund, or an exchange. For credit card purchases please allow up to 2 billing cycles from the credit refund date for the credits to appear your credit card account. Original shipping charges will not be added to the credit. If you are exchanging, let us know exactly what you would like. If by chance you’ve relocated and your address is different from the original order, please send to us your new address and any other helpful information. All returned apparel or items are to be returned unworn or unused in its original like-new condition. Please understand that we DO NOT except for return any herbal products by ISLAND SPICE HAWAII that has been opened or if the safety seal has been tampered with. Take note that all returned merchandise is subject to inspection before issuing a refund, exchange, or credit to your account. If a clothing product needs to be repacked or pressed for resale, a 10% per product restocking charge may be deducted from your refund. Remember to save your packing slip/invoice as your receipt. When returning merchandise, be sure to pack securely (in the original package if possible) and send it with a COPY of your receipt. Please send returned packages pre-paid; we cannot accept C.O.D. deliveries. We recommend that you send your returned merchandise prepaid via USPS (UNITED STATES POSTAL SERVICE) and track your return to confirm that we have received it. The US Postal Service offers a delivery confirmation service for free $ J. For valued items, you may want to consider insuring your package as an ease of mind. If you choose to select another carrier to ship your return, we suggest you use a carrier such as UPS, DHL, or FedEx that provides tracking information which requires a release signature. Remember, all return and exchange shipping charges are non refundable and are your responsibility. If by chance your product was damaged, you were sent a defective product, or we made our occasional “boo-boo” and accidentally sent you the wrong product by mistake; we will gladly refund or credit all of your return and exchange shipping charges. When a damaged item, defective item or accidental mistake has occurred, please contact us at your earliest convenience so our customer service representative can assist you. We will request that you take pictures of the damaged/defective product and email them to us for evaluation. Once again, remember to save your receipt and send a COPY with your return.
Please send all returns to:
ISLAND SPICE HAWAII
5095 Napilihau St. 109B #294
Lahaina, Maui-Hawaii 96761 U.S.A.
:: Shipping Policies::
Howzit!? Remember, we’re a REAL s-u-r-f company….not your corporate cookie cutter mold em’, inject em’, press em’, cut em’, pop em’, stuff em’, lick em’, stick em’, stamp em’, and ship em’ kind of company. And if the surf is up, it’s possible your order might get delayed another day or two cause we’re pullin’ into some BIG, FAT, JUICY, BLUE, FROTHY barrels. When the waves are PUMPING, our only concept of time is TUBE time! And if you’ve ever hung out in da’ islands you’ll understand more about the locals irie island foot shufflin’ vibe and pace known more as “Polynesian paralysis”. For some of us, it’s even necessary to check our pulse every ten minutes or so. No Hurries….No Worries. No worries bruddahs and sistahs, you know we LOVE ya with all da’ BIG kine Alohas and we feel ever so blessed & grateful to have your support. We will quickly pop your order(s) in da’ mail as soon as it flows into place. You’ll know what’s up because we’ll either give you a buzz or contact you with an E-mail confirmation within a few days.
*Shipping is FREE to all Hawaiian Islands and all states of the US mainland.
*Our standard method of shipping is U.S. Postal Service priority mail. Normal delivery times from the shipping date to receiving your order can take up to 2-3 business days to other Hawaiian Islands and 3-7 business days to the U.S. mainland. All USPS priority mail shipments are sent with delivery confirmation. You may call your local post office and give them the delivery confirmation number that was e-mailed to you when your order was shipped or go to the United States Postal Service web site at www.usps.gov.
*Any orders shipped to P.O Boxes or APO/FPO military addresses are ONLY shipped USPS priority mail at our standard shipping rate which varies depending on the amount of your order. Please note that USPS tracking is not available for APO/FPO deliveries. Also, the larger shipping companies that require signature releases such as UPS or FedEx do not deliver to P.O. Boxes or APO/FPO military addresses. Nor do we offer express delivery services for P.O. Boxes or APO/FPO military addresses.
*We can express ship orders to other Hawaiian Islands, Alaska, and U.S. mainland using USPS (United States Postal Service) Express Mail 1 Day service. We charge a minimum of $15+ dollars for all express delivery requests; but actual cost will vary depending on exact package weight.
*If you are sending ISLAND SPICE HAWAII goods to multiple destinations please know that each order will be transacted separately.
* Our shipping and handling charges are as follows:
*All US Mainland and Hawaii orders will be charged a $3.00 processing fee per order.
*State sales tax will be applied to all orders shipped to any island here in Hawaii nei.
You will be notified for approval if any additional shipping charge adjustments are to be added to your bill.
*OUT OF STOCK ITEMS*
If we are currently out of a certain product, you will be notified before we ship your order. You will be given the option to replace the item of equal value or remove them from the order. Also, we will inform you about the time frame for the initial product you ordered to be in stock again that we are currently out of with the interest to service you as our valued customer. Remember, you are not charged on your credit card until the order is shipped. If you mailed us another form of payment we can either issue a refund for the amount of the item we do not have in stock or discuss other options that will keep you as our happy customer.
Please know that to all Canada and International customers…..ISLAND SPICE HAWAII loves you with the biggest ALOHA possible. We will do everything possible to get our products to you. Contact us with your order interest and we will respond as soon as we’re able with a shipping quote to your region of the world.
ISLAND SPICE HAWAII is not responsible for lost goods during shipping to your country or confiscation by customs. We are also not responsible for any additional fees such as import duties that your country may apply to your order. If such additional fees exist, they are the responsibility of the purchaser. All order payments are to be paid only in US funds using credit cards or PayPal only.
NOTE: All Canada and International orders will be charged a $10.00 US processing fee per order
PAYMENT: We accept credit card via PayPal.
If paying by money order or check please be sure to
*Enclose signed money order or check.
*Print clearly your name, address and phone number.
*Give correct item numbers, sizes and descriptions.
Note: All checks are subject for a waiting period for payment to go through. A $50.00 fee will be applied to all returned checks.
SEND ORDER PAYMENTS TO:
ISLAND SPICE HAWAII
5095 Napilihau St. 109B #294
Lahaina, HI 96761
** Please feel free to contact us with any questions regarding this site.